Legal
Return & Refund Policy
Wine Quality Guarantee
We stand behind every bottle we produce. If you receive a corked, spoiled, or otherwise defective bottle, contact us within 14 days of delivery. We will replace the bottle in your next shipment or issue a full credit toward a different selection.
Shipping Damage
If your order arrives damaged in transit, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement shipment at no additional cost.
Tasting Experience Refunds
Cancellations made at least 24 hours before your scheduled tasting are eligible for a full refund. Cancellations within 24 hours or no-shows are non-refundable. Rescheduling is always available at no charge — just contact us.
Event Refunds
Event cancellation policies vary by event and are listed on each event page. Generally, refunds are available up to 7 days before the event date. If an event is cancelled by the winery, full refunds will be issued automatically.
Wine Club Shipments
If you are not satisfied with a wine in your club shipment, contact us and we will replace it in your next shipment or offer a credit. Wine Club members may skip a shipment with at least 14 days notice before the shipment date.
How to Request a Return
Contact us by email at info@dlwinery.com or call (607) 569-3299. Please include your order number and a description of the issue. We aim to respond within 24 hours.